Pharmacist designed RxCall® is a patient notification system that acts as your pharmacy's virtual messenger. The system informs customers via text message or phone when their prescription order is ready for pickup or reminds them when their prescription order has not been picked up and is soon to be returned to stock.
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::: How does it work?
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RxCall® interfaces with your pharmacy system software to capture the most up to date prescription information available. RxCall® can notify patients automatically, based on the capabilities of your pharmacy system software, and on demand with your pharmacy's click of a mouse or barcode scan with important prescription status information and more. The notification start and end times can be configured so that they match your pharmacy's operational needs and are not sent too early or late.
Click on the "Play Demo" buttons below to hear partial demos of these calls.
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RxCall® can also make custom notifications on your pharmacy's behalf. You simply define the script to be spoken and provide a file of patients to notify. Messages are professionally recorded for you as part of your maintenance and support coverage, enabling you to change them as often as you like while incurring no extra fees.
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These calls can include:
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Targeted marketing messages |
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Flu shot clinic dates and times |
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Drug recall information |
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Promotional communications |
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RxCall® tracks each notification it makes and logs the associated real time status for viewing on the RxCall® Manager screen. The RxCall® Manager displays the notification source, type, and channel (SMS, Phone, Email), whether it was successful, the time it was sent, and for phone calls, whether the call was answered by a person or an answering machine. When a notification was unsuccessful, the RxCall® Manager displays the reason for the failure, i.e. line busy, no answer, etc. RxCall® can be configured for the number of notification attempts and the retry interval desired.
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:::Benefits
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RxCall®'s benefits are immediate and will be of significant value to your pharmacy and your customers:
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RxCall® promotes superior customer service and time-saving convenience, resulting in customer loyalty and retention. Customers receiving prescription status notifications no longer have to contact the pharmacy to confirm that their prescription order is ready. They will receive real-time notification via the contact method they specify. |
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RxCall® maximizes prescription pickups, minimizes return to stocks, and limits prescription processing rework, enhancing your pharmacy's profitability by increasing bottom line sales and reducing costly overhead. |
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RxCall® ensures reliable and timely communication, while reducing time on the telephone placing calls to customers and answering prescription status inquiries. |
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::: Implementation is easy
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RxCall® interfaces with most retail pharmacy practice management systems available and is simple to implement. Once Dial-a-Script® for Windows is in place with an adequate capacity, no additional hardware is needed. Implementation is as easy as installing the software and configuring it with the notification types that the pharmacy chooses to use.
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Ask an AIS sales associate for demo information and learn why pharmacist designed RxCall® is the call that pays you back.
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